Return and Refund Policy

Last updated: 12 May 2022

Thank you for shopping at FST Shop.

DEFINITIONS

Credit Returns: Items originally purchased but no longer required being returned for credit.
Advance Replacement: Item issued to client before they return a suspected faulty item.
Standard Replacement: Item issued to client when suspected faulty item has been returned to us prior to us supplying a replacement.

CREDIT RETURNS

Items purchased and no longer required may be returned for full credit subject to the following criteria:
1.1. The item must be an ES-stock item.
1.2. The item must be returned within 60 (sixty) days.
1.3. The item must be unused and in its original packaging.
Fire and Security Techniques may, at our sole discretion, accept items that do not meet the above criteria back for credit. In these cases a handling fee, as determined by Fire and Security Techniques after inspection of the items, will be charged.

WARRANTY RETURNS

2.1 Standard Replacement
Suspected faulty items returned to Fire and Security Techniques that are still under warranty, will be handled as follows:
i) Where possible, and as a first resort, Fire and Security Techniques will test and repair the item.
ii) Alternatively, and at Fire and Security Techniques’s discretion, a replacement item will be supplied free of charge for valid warranty claims.
Any visual damage will nullify the warranty claim and the following will apply:
i) For all local and imported OVPs (Outside Vendor Products) a standard replacement will need to be invoiced out at normal selling price.
ii) For all Fire and Security Techniques manufactured products a standard replacement PCB will be invoiced at the greater of R450.00 or 25% of list price of the respective product; provided the faulty PCB is repairable.
iii) Should no replacement components be available, or if the faulty PCB is not repairable, a new product will be invoiced out at normal selling price.

2.2 Advance Replacement
Fire and Security Techniques will under certain conditions supply an Advance Replacement item subject to the following:
i) The Advance Replacement will be invoiced out at normal selling price
ii) Upon receipt of the faulty product, a full credit will be passed; provided the warranty is confirmed and there is no physical damage to the product.
iii) Any physical damage will result in the warranty claim being denied.

OUTSIDE WARRANTY RETURNS

Suspected faulty items returned to Fire and Security Techniques that are no longer under warranty, will be handled as follows:

i) Fire and Security Techniques or its supplier will test and repair the item if possible. The applicable repair costs will be as detailed in REPAIRS below.

ii) Should the item not be repairable, a new item will be invoiced out at normal selling price.

REPAIRS

Any faulty product that is outside of warranty, or where a warranty claim has been declined, may be returned for repair. If repairable, the associated repair costs will be calculated as indicated below.

4.1 Manufactured Products
Repairs to manufactured products will be charged at the greater of R450.00 or 25% of list price of the respective product.

4.2 Local OVP Products
Repairs to local OVP products will be charged at the greater of R450.00 or the actual repair cost charged by the manufacturer.

4.3 Imported Products
Repairs to imported products will be charged at the greater of R450.00 or the actual repair cost charged by the manufacturer.
In all of the above cases the following will apply:
1) No repairs will be undertaken without a formal PO for account customers.
2) COD customers must pay the minimum charge upfront.3) A 3 (three) month period is allowed for the collection of either repaired product or product returned where the repair costs have not been accepted by the customer. Once this time period has lapsed, Fire and Security Techniques will take ownership of the product/s to offset costs incurred.

4) A minimum charge of R850.00 will be applicable per product returned to the manufacturer for investigation or testing.

GENERAL

5.1 Fire and Security Techniques will not be liable for any damage or loss to goods.
5.2 Repair items must be returned in their original packaging where possible in order to minimise any further damage while in transit.
5.3 PCBs must be wrapped in anti-static material.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@fstafrica.co.za
• By visiting this page on our website: https://shop.fst.co.za/staging/contact-us/
• By phone number: +27 (0) 12 621 9400